Frequently asked questions

monday-friday

from 10 a.m to 7 p.m

The cost of transporting the package depends on its weight and the address of the adresat, in which state it is sent.

The exact cost can be calculated using the calculator on our website.

The weight of the package is calculated by the maximum value between the actual and volumetric weights. The formula for calculating volumetric weight is: length * width * height / 6000 - in centimeters.

The average duration of parcel transportation is 8-12 working days after the flight (if the cargo is not delayed due to reasons beyond our control, the schedule changed or canceled by the airline)

The maximum allowed weight of one parcel is 30 kg and also the length+(length+width)*2 must not exceed 274 cm.

Below is a list of items prohibited for import into the United States. Attempting to send anything from Amsia may result in criminal liability, fines and even imprisonment:

• Aerosols, products containing deodorant (perfumes, nail polish, deodorants, etc.)
• Dangerous objects: weapons and spare parts / accessories (optics, paintball toy weapons), explosives, Fireworks, radioactive materials, disintegrated components of weapons and ammunition.
• Auto spare parts (engines, generators, reducers, any of their parts that contain oil products, gas shock absorbers, airbags, accumulators.)
• Fire extinguishers, life jackets or armored vests
• Caustic flammable substances (paints, glues, chemicals, flammable resin solvents, liquids, compressed air, products containing gases, acids, varnish...)
• Household goods containing flammable and aggressive liquids.
• Lithium cells (with the exception of cases when lithium batteries are included in the factory set of a phone, laptop, tablet or other electronic device)
• Live animals, seeds, plant seedlings, samples of mineral stones
• Magnetic objects containing ferromagnetic materials
• Stocks, bonds, antiques (pictures, coins, etc.), precious metals
• Passports, birth certificates, documents, letters, securities
• Pornographic material
• Medicines, medications
• Tobacco and tobacco products, tobacco product accessories, electronic cigarettes and their components
• Animal skins, furs, ivory and ivory products
• Drinks
• Alcohol
• Any animal feed
• Military uniform and its components
• All goods for which an import license is required by US law (without presenting such a license)
• Goods for military purposes
• Goods that require a special temperature regime
• Offensive and xenophobic materials, goods that promote violence, hatred, racial, sexual and religious abstinence, and organizations with such views.
• Narcotics and prohibited substances, as well as drugs that must be issued under a strict license.
• Hazardous substances, such as mercury batteries, cleaners intended for industrial purposes, fireworks, etc.
• Products that express nakedness: amateur pornography, goods that contain nakedness on the label, etc.
• Placing goods in several categories on Amazon requires the submission of additional information and agreement with the administration. In particular, it is prohibited to sell lighting devices, children's beds, toys, medical products that have not passed a license in the USA. Sale of toys that are gun imitations is allowed only in separate categories and also requires prior agreement.

The insurance amount is 2.5% of the declared value of the parcel. In the event of an insured event, only the declared value will be reimbursed. If the package was not insured, in case of its loss, the material loss is not covered.

The consignee confirms receipt of the parcel by signing. The cost of the service is $6.